Refund policy

Refund Policy

Last updated: 25 June 2026

This Refund Policy applies to purchases made through astroframeacademy.com, operated by:

ERREVU' SRL
Registered office: Italy
VAT No.: IT02063590471
REA No.: 612652
Email: info@astroframeacademy.com

AstroFrame Academy is a commercial brand operated by ERREVU' SRL.

By purchasing a digital product from AstroFrame Academy, you agree to this Refund Policy.

1. Digital Products

AstroFrame Academy sells digital educational products, including e-books, PDF guides, checklists, downloadable resources and other digital materials related to astrophotography and night sky photography.

Unless expressly stated otherwise on the relevant product page, all products are delivered digitally and no physical product is shipped.

Because digital products are made available electronically and can be accessed, downloaded, copied or used immediately after purchase, different refund rules apply compared to physical goods.

2. General No-Refund Policy After Digital Delivery

Due to the nature of digital products, all sales are generally final once the digital product has been delivered, accessed or downloaded.

Refunds are generally not available after access or download has started, except where required by applicable law or where a refund is approved by us under this Policy.

This means that, once you receive access to the purchased digital content, we generally cannot offer a refund simply because:

  • you changed your mind;

  • you no longer want or need the product;

  • you purchased the wrong product by mistake;

  • you did not read the product description before purchasing;

  • you expected different content from what was described on the product page;

  • you expected different photographic results;

  • you do not have the required equipment, software, device or technical ability to use the product;

  • you are unable to achieve specific astrophotography results;

  • you have already accessed, opened, downloaded or used the digital product.

3. Immediate Access and Right of Withdrawal

Our digital products are generally provided through immediate digital access or download after purchase.

By purchasing a digital product with immediate access or download, you expressly request and agree that the performance of the contract begins before the end of any withdrawal period that may apply.

Where required by applicable consumer protection law, you may be asked to expressly acknowledge that, once access to or download of the digital product has started, you lose your right of withdrawal in relation to that digital product.

If you are a consumer located in the European Union or in another jurisdiction that provides a statutory right of withdrawal, your mandatory rights remain unaffected.

However, for digital content supplied on a non-physical medium, the right of withdrawal may be lost once performance has begun, provided that you have given prior express consent to immediate performance, acknowledged that you lose the right of withdrawal as a result, and the required confirmation has been provided.

4. Cases Where a Refund May Be Considered

Although refunds are generally not available after digital delivery, we may consider refund requests in specific cases, including:

  • duplicate purchases made by mistake;

  • incorrect file delivery;

  • technical issues preventing access to the purchased digital product, where the issue cannot be resolved by customer support;

  • corrupted or defective files that cannot be replaced;

  • accidental double charges;

  • cases where a refund is required by applicable law;

  • other exceptional cases assessed at our discretion.

Submitting a refund request does not guarantee that the refund will be approved.

Each request will be reviewed based on the circumstances, the order details, the delivery status, the access/download status and any applicable legal requirements.

5. Technical Issues

If you experience a technical issue with your order, delivery email, download link or digital file, please contact us before requesting a refund.

We will make reasonable efforts to help you access the purchased product or provide a replacement file where appropriate.

Technical issues may include, for example:

  • not receiving the delivery email;

  • download link not working;

  • file not opening correctly;

  • corrupted file;

  • receiving the wrong file.

In many cases, technical issues can be resolved by resending the file, updating the download link or providing alternative access.

A refund will generally be considered only if the issue prevents access to the purchased product and cannot be reasonably resolved.

6. Non-Refundable Situations

Unless required by applicable law, refunds will generally not be granted in the following situations:

  • the digital product has already been accessed or downloaded;

  • the customer changed their mind after purchase;

  • the customer purchased the product accidentally;

  • the customer purchased the wrong product;

  • the customer did not read the product page, description or requirements before purchase;

  • the customer expected a specific photographic result;

  • the customer does not own suitable camera equipment, software or accessories;

  • the customer is unable to apply the educational content successfully;

  • the customer’s local weather, sky conditions, light pollution or location are unsuitable for astrophotography;

  • the customer’s device, software or internet connection is incompatible;

  • the customer requests a refund after using the content;

  • the customer claims lack of time to use the product;

  • the customer found similar information elsewhere after purchase.

7. How to Request a Refund

To request a refund or report an issue with your order, please contact us at:

info@astroframeacademy.com

Your request should include:

  • your full name;

  • the email address used for the purchase;

  • your order number, if available;

  • the name of the product purchased;

  • a clear explanation of the issue;

  • screenshots or supporting information, where relevant.

Incomplete requests may take longer to review.

8. Review of Refund Requests

After receiving your request, we will review the information provided and may ask for additional details if necessary.

We may check whether the product was delivered, accessed, downloaded or used before deciding whether a refund is appropriate.

If the issue can be resolved by providing technical support, resending the file or replacing the digital product, we may offer that solution instead of a refund.

We reserve the right to approve or reject refund requests at our discretion, except where a refund is required by applicable law.

9. Approved Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

Once processed, the time required for the refund to appear in your account may depend on your payment provider, bank, card issuer, PayPal, Shopify Payments or other third-party payment processor.

We are not responsible for delays caused by banks, payment providers or third-party processors.

10. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible at:

info@astroframeacademy.com

We may issue a refund for the duplicate order if we can verify that the same customer purchased the same product more than once by mistake.

11. Chargebacks and Payment Disputes

If you have a problem with your order, we encourage you to contact us first so that we can try to resolve the issue.

Opening a chargeback or payment dispute without contacting us may delay the resolution process.

We reserve the right to provide payment processors, banks or dispute platforms with evidence of the order, payment, product delivery, download/access status, customer communications and applicable terms.

Fraudulent, abusive or bad-faith refund requests, chargebacks or payment disputes may result in refusal of future purchases or suspension of access to our products.

12. Product Descriptions and Customer Responsibility

Before purchasing, customers are responsible for carefully reviewing the product page, including the product description, language, format, content included, technical requirements and any other relevant information.

Our products are educational resources. They are not personalised consulting, one-to-one coaching, technical setup services, equipment configuration services or guaranteed-result programs.

Astrophotography results depend on many factors outside our control, including equipment, weather, sky conditions, location, light pollution, software, experience and personal skill level.

For this reason, dissatisfaction with personal results obtained after using the product does not automatically qualify for a refund.

13. Changes to This Policy

We may update or modify this Refund Policy from time to time to reflect changes in our business, products, legal requirements or operational practices.

The updated version will be published on this page with the relevant “Last updated” date.

The Refund Policy applicable to a purchase is the version in force at the time the order is placed, unless a change is required by law or by a competent authority.

14. Contact

For refund requests, technical issues or customer support, please contact:

ERREVU' SRL
AstroFrame Academy
Website: astroframeacademy.com
Email: info@astroframeacademy.com