Contact information
Contact Information
Last updated: 25 June 2026
This page provides the contact information for AstroFrame Academy, available at astroframeacademy.com.
AstroFrame Academy is a commercial brand operated by:
ERREVU' SRL
Registered office: Italy
VAT No.: IT02063590471
REA No.: 612652
Email: info@astroframeacademy.com
Customer Support
For questions about orders, digital product access, download links, delivery emails, refunds or general customer support, please contact us at:
When contacting us about an order, please include:
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your full name;
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the email address used during checkout;
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your order number, if available;
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the name of the product purchased;
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a clear description of your request or issue;
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screenshots or supporting information, where relevant.
Providing complete information helps us review and resolve your request more efficiently.
Digital Delivery Support
AstroFrame Academy sells digital products, including e-books, PDF guides and downloadable educational resources.
If you completed a purchase but did not receive your digital product, please first check:
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your spam folder;
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your junk folder;
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your promotions folder;
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any email filters;
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whether the email address entered during checkout was correct.
If you still cannot locate your order confirmation, download link or digital product, please contact us at:
Refund Requests
Refund requests and order-related issues must be sent to:
Please include your order number, the email address used for the purchase and a clear explanation of the issue.
Refunds for digital products are subject to our Refund Policy. Because our products are delivered digitally and are generally made available immediately after purchase, refunds are generally not available once the digital product has been delivered, accessed or downloaded, except where required by applicable law or approved under our Refund Policy.
Business and Legal Inquiries
For business, commercial or legal inquiries related to AstroFrame Academy, please contact:
Please clearly indicate the nature of your inquiry in the subject line or in the first lines of your message.
No Phone Support
At this time, AstroFrame Academy provides customer support by email only.
We do not currently offer phone support, live chat support or in-person support.
No Physical Store or Pick-Up
AstroFrame Academy operates as an online digital product store.
We do not operate a physical retail store and we do not offer product pick-up, physical shipment or in-person appointments.
All products are delivered digitally, unless expressly stated otherwise on the relevant product page.
Response Times
We aim to review and respond to customer support requests within a reasonable time.
Response times may vary depending on the nature of the request, the volume of inquiries, weekends, public holidays, technical issues or the need to verify order information.
Important Notice
AstroFrame Academy provides educational digital products related to astrophotography and night sky photography.
We do not provide emergency assistance, urgent safety guidance, personalised legal advice, insurance advice, travel advice, equipment repair services, one-to-one coaching or professional technical consultancy unless expressly agreed in writing.
Customers are responsible for using the educational content safely and appropriately.
Contact Summary
ERREVU' SRL
AstroFrame Academy
Website: astroframeacademy.com
Email: info@astroframeacademy.com